As the situation with COVID-19 continues to evolve, we are following all the potential and current impacts this is having on our daily lives.

As a family owned and operated business, MGA has always held the safety and wellbeing of our clients and personnel as our top priority.

MGA is taking a balanced approach and advise that some personnel will be working from home (where appropriate) throughout Australia. We will naturally endeavour to maintain operations at high levels of service to you during this time.

We ask that our clients, guests, suppliers and contractors follow this advice to ensure their own safety and the safety of others. In light of this situation, we suggest that if you have any matters for discussion with us that this should now be by telephone rather than in person during this time.

Support for businesses

Please contact your broker to discuss any questions or concerns you may have regarding your insurance coverage, we are here to help you during these unprecedented times. We can help you reassess and manage your risks at any time if your circumstances change – not just at renewal of your policy;

  • providing advice on insurance solutions to suit your changing business needs
  • offer technical expertise and knowledge across an extensive range of insurance policies available in the market
  • explain the terms and conditions, benefits and exclusions of insurance policies
  • provide assistance in selecting, arranging, maintaining and updating your insurance program
  • assist you in the event of a claim, we act for you to ensure you receive the best possible outcome
  • access to premium funding options

Your dedicated Broker is always standing by you when you need them – contact us if you need to discuss your insurance program.

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.

For more information please refer to https://treasury.gov.au/coronavirus/businesses for the latest updates.

We also encourage you to contact your Accountant or other financial professional to navigate any government assistance relating to the COVID-19 pandemic that may be available to you.

Have your business premises closed?

We understand that you may be experiencing extremely difficult times at present and we will do our very best to achieve the best outcome possible for your insurance needs.

We feel it is in your best interests to retain your insurance policy to ensure you remain covered for events that are still relevant to your business. As a business owner, you may still exposed to various risks that require protection, these may include but are not limited to; fire, storm, malicious damage, burglary, property, glass and public liability and we urge you to speak to your Broker about how you can continue these covers during this challenging period. We can negotiate on your behalf with the Insurer for the best possible outcome suitable for your circumstances.

Financial hardship

It is imperative that business owners keep their insurance during this time or potentially risk further financial loss due to an unforeseen event occurring. We are working with our insurers and some have provided specific packages around deferment of payments.

We can also discuss other options with you that might ease your financial stress, like switching to monthly payments or reviewing how much cover you need during the pandemic.

We will always endeavour to find a solution and to explore the options available with you. Please contact your broker as soon as possible if you are experiencing financial hardship and are looking to reduce your cover or cancel your insurance policy.